英語

アカウント管理

How do I view my billing information and invoices?

You can view and print the billing transactions and invoices of your HelpDesk account easily.

To view bills and invoices,

  1. Log in to HelpDesk via web browser.
  2. Click the user icon displayed on the top-right corner and click 'My Account'.
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  3. 請求情報」に移動し、必要な請求書に対して「表示」をクリックします。
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  4. To print the transaction summary, click 'Print'.
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パスワードの変更方法を教えてください。

アカウントのパスワードを変更するには

  1. Log in to HelpDesk via web browser.
  2. Click the user icon displayed on the top-right corner and click 'My Account'.
  3. Click 'Change Password?' under 'Profile'. The 'Change Password?' window appears
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  4. Enter your current password, new password and confirm it.
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  5. 保存」をクリックします。

プロフィールの更新方法は？

プロフィールを更新する

  1. Log in to HelpDesk via web browser.
  2. Click the user icon displayed on the top-right corner and click 'My Account'.
  3. In the 'Personal Information' section under 'Profile', modify your details - name, email address, phone number and password.
  4. 保存」をクリックします。
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I am unable to use my existing credit card to make a payment towards the HelpDesk account renewal. Why?

This problem may arise due to the following reasons while renewing your HelpDesk account:

  • クレジットカード番号と有効期限が不正確な場合があります。
  • The online authorization system may fail certain valid credit cards outside US in the address verification test.

How do I update my credit card?

To update your credit card information,

  1. Log in to HelpDesk via web browser.
  2. Click the user icon displayed on the top-right corner and click 'My Account'.
  3. Click 'Change Credit Card'.
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  4. On the 'Change credit card details' popup, edit your credit card details. You can also add a new card by clicking 'Update new card'.
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  5. 保存」をクリックします。
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未払いがあり、クレジットカードを更新する必要があります。どうすればいいですか？

If any payment is outstanding against your HelpDesk account, a pop-up appears once you log in.

  1. Click 'Update Card Information'.
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  2. Verify the card details in the 'Change Credit Card Details' popup and click 'Apply Pending Charges'.
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  3. To update a new credit card for payment, click 'Update New Card', enter the details and click 'Save'.

Can I add a VAT ID to my HelpDesk account?

If your business is based in the EU region, you can update your VAT ID information for your HelpDesk account.

VAT IDを追加する、

  1. Log in to HelpDesk via web browser.
  2. Click the user icon displayed on the top-right corner and click 'My Account'.
  3. 請求情報」セクションでVAT IDを入力し、「更新」をクリックします。

注：

  • 付加価値税（VAT）は地域によって異なるため、選択した国で適用される場合のみ、アカウントの「請求情報」セクションにフィールドが表示されます。
  • VAT ID updated to your account will be validated by HelpDesk.

Does HelpDesk have a VAT number?

For information on HelpDesk VAT number, contact us via email at [email protected].

Can I cancel my HelpDesk account?

Yes, you can cancel your HelpDesk account at any time.

To cancel,

  1. Log in to HelpDesk via web browser.
  2. Click user icon displayed on the top-right corner and click 'My Account'.
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  3. Click 'Cancel my account' under 'Profile'. A pop-up appears to confirm your cancellation.
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  4. 詳細を入力し、「アカウントをキャンセルする」をクリックします。

How do I reactivate my canceled account?

Once your account is canceled and you try to log in, you will get a message to reactivate your account on the login page. On clicking the link you will be directed to the reactivation page.


For free trial users,

Enter your password and click 'Reactivate and Login'. Your account gets reactivated and you get logged in to your account automatically.

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For paid users,

Enter your password and click 'Send Request'. Our support team will get back to you for the reactivation process.